Irving - Connect Demo - Selling Demo Specialist - Full time
About The Position
As a Selling Demo Specialist, you'll perform selling and hospitality events for categories, product lines, and brands requiring more specialized training, a high level of customer engagement, and skilled product preparation while tailoring the selling message based on Customer awareness. Key Responsibilities & Essential Functions:• Sales / Customer Service: Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty Creates an atmosphere of celebration by participating in total store events Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers Provides excellent customer service; answers product-related questions; helps Customers locate merchandise Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc. Prepares products for use in demonstrations / samplings Offers advice regarding product use in menu and meal planning; offers multiple uses for ingredients Uses suggestive selling techniques and advanced product knowledge / experience to drive sales Develops / maintains relationships with subject matter experts in each department Reviews daily sales reports; understands success metrics May assist in setting daily goals and recommending orders to support department • Food Safety / Sanitation: Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily Attends required food safety and related trainings Maintains a professional, clean, healthy, and safe work environment Cleans up workstation area; assists other sales Partners as needed The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Requirements
- Experience in active selling - Required
- Wine certification - Required
- similar experience - Required
- Basic Cooking certification - Required
- similar experience - Required
- Advanced communication and interpersonal skills - Required
- Strong customer service skills - Required
- Strong merchandising skills - Required
- Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required
- Ability to safely cook and follow food safety guidelines - Required
- Ability to read and interpret documents - Required
- Ability to manage multiple priorities and shift focus between projects - Required
- Ability and willingness to work flexible hours - Required
- A passion for customer service and hospitality - Required
- Completion of / ability to complete TABC Certification - Required
- Wine certification or similar experience - Required
- Basic Cooking certification or similar experience - Required
Responsibilities
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total store events
- Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
- Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
- Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
- Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
- Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
- Prepares products for use in demonstrations / samplings
- Offers advice regarding product use in menu and meal planning; offers multiple uses for ingredients
- Uses suggestive selling techniques and advanced product knowledge / experience to drive sales
- Develops / maintains relationships with subject matter experts in each department
- Reviews daily sales reports; understands success metrics
- May assist in setting daily goals and recommending orders to support department
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
- Attends required food safety and related trainings
- Maintains a professional, clean, healthy, and safe work environment
- Cleans up workstation area; assists other sales Partners as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
