Self Storage Remote Manager (Onsite/Remote)

Traver Companies•Tallahassee, FL

8h•$20•Remote

About The Position

At XPS Solutions, our mission is simple: help self-storage operators succeed with innovative solutions, while delivering a tenant experience that’s truly helpful, friendly, and kind. We’ve been in the self-storage industry for over 25 years, supporting thousands of facilities through customer service and remote management solutions powered by strong processes and modern technology. We believe in Making Experience Matter - the tenant’s, the clients, and yours. If you bring self-storage experience and take pride in doing things the right way, we’d love to put your skills to work in a role that makes a real impact every day About the Role– The remote manager is the first point of contact for current and prospective self-storage customers. Their mission is to assist the storage customer through the entire life cycle of their storage experience. From securing the rental to taking payments and solving customer issues, the remote manager performs the standard functions of an on-site manager, but remotely. They will use technology integrations to manage multiple locations, and provide excellent integrity and communication to their clients Working on campus: If you work on site, you will enjoy building relationships with your co-workers, access to a fully-stocked cafeteria, “phone booths” available for use during breaks to have private conversations, all the equipment necessary to perform the job, face-to-face time with your coaches, and much more. Working from home: If you will be working from home, you will be required to provide your own equipment, a webcam for training, have reliable internet, have a quiet place to work with no distractions, have regular check-ins with your coach, participate in virtual team-building events, and can wear yoga pants all day if you like.

Requirements

2 Years Minimum Onsite Self-storage experience required.
Bilingual is preferred (Spanish/ English)
2 years minimum in customer service role
Excellent verbal and written communication.
Utilize excellent spelling and grammatical skills to relay written messages as necessary.
Ability to work in a fast-paced environment.
Ability to multi-task and possess active listening skills.
Must be able to speak and read English clearly, professionally, and fluently.
High School Diploma
Experience working with a PC and be able to navigate multiple screens simultaneously.

Nice To Haves

Associate degree is a PLUS
Call Center Experience is a PLUS (inbound/outbound)

Responsibilities

Assist prospective customers in selecting the appropriate storage unit and guide them seamlessly through the move-in process.
Clearly explain rental agreement terms, policies, and conditions to ensure customer understanding and compliance.
Deliver exceptional customer service by maintaining professionalism, friendliness, and a positive attitude at all times.
Process payments accurately, including collecting overdue rent and managing account balances.
Address and resolve customer concerns or issues efficiently, following established guidelines to ensure satisfaction.
Support customers during the move-out process and utilize technology to ensure units are clean, rent-ready, and compliant with company standards.
Follow up on leads, reservations, and issue resolutions to maximize occupancy and customer retention.
Communicate property activity, occupancy updates, and client information effectively with management and clients.
Handle a high volume of inbound/ outbound calls (typically 80+ calls per shift) with professionalism and efficiency.
Provide prompt and helpful customer support via Live Chat to ensure positive interactions and issue resolution