Store Manager (Self Storage)
About The Position
The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. The Store Manager must be able to work collaboratively to prioritize sales and customer acquisition, vendor management, and the overall performance of the store location. The Store Manager will also support departmental projects and initiatives and consistently demonstrate teamwork by collaborating with staff and customers. The Store Manager will ensure the store's overall alignment with brand expectations, including sales and occupancy stats, a positive customer experience, cleanliness, and facility operations.
Requirements
- Minimum (1) year of experience in storage, retail, or hospitality.
- Strong use of the English language in verbal and written communication.
- Customer service mindset.
- Proficient in Microsoft Word and Excel.
- Identifies potential maintenance, safety, and fire issues.
- Operates roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
Responsibilities
- Effectively exceeds sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
- Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
- Reaches out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
- Manages past due tenants proactively and handles the paperwork for the lien/auction process efficiently.
- Provides exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
- Performs daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, stocking supplies, and performing light maintenance.
- Performs light gardening work.
- Utilizes power tools for general maintenance of property and grounds.
- Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
- Communicates results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
- Traveling on occasion, to another nearby location for scheduled shifts.
Benefits
- A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
- An outstanding company culture with growth opportunities throughout the U.S.
- Competitive starting pay + monthly bonus opportunity.
- Paid Time Off + company holidays.
- 401(k) with a generous matching program.
- Expansive Medical, Dental, and Vision Benefits.
- Free 10x15 Self Storage Unit!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
