Self-Storage Rental Agent - Onsite

Traver Companies•Dallas, TX

5d•$18•Onsite

About The Position

Do you love self-storage but hate cutting locks? Are you tired of sweeping units, dealing with auctions, or chasing down rental trucks? Do you love helping people find the solutions they need? You’re in luck. At XPS Solutions, you can still use your self-storage expertise… without all the mess. We’re looking for experienced self-storage professionals who want to make an impact—off the property and on the phone. Join us as a Self Storage Rental Agent and help people find their perfect storage solution—all while working in a supportive, tech-savvy, and people-first environment. Why XPS? For 25 years, XPS Solutions has supported thousands of self-storage facilities with friendly, innovative customer service solutions. We believe in one simple principle: Experience Matters. Their. Yours. Ours. We’re passionate about making every interaction helpful, friendly, and kind. If you are too, let’s talk.

Requirements

One year of self-storage experience is preferred.
Sales experience is required.
Someone who is familiar with what a conversion rate is.
2+ years in customer service overall.
Strong communication skills—both written and spoken.
The ability to "assume a sale" and overcome objections" with confidence.
Typing speed of at least 35 WPM.
Ability to multitask across multiple screens in a fast-paced environment.
High school diploma or equivalent.
Patience, active listening, attention to detail, and a professional, friendly attitude.

Responsibilities

Answer inbound calls and provide quotes, take payments, and guide customers through the move-in process.
Make outbound calls to follow up on missed opportunities.
Provide real-time support to customers communicating via chat.
Help customers find the right unit with empathy and enthusiasm.
Transition someone from "I am calling around for pricing..." to "Yes, I am ready to rent. Please send me the lease..."
Record accurate customer information and handle transactions securely.
Meet or exceed performance goals (with bonus potential!).
Be a positive representative of our clients brand—every call, every time.

Benefits

Monthly bonus pay opportunities - rent more, earn more!
Cafeteria/market allowance for on-campus team
Semi-monthly pay (paid twice per month)
Paid training (typically 5 days)
401(k) with match
Medical, Dental, Vision
Paid vacation & sick time
Life and disability insurance options
Office Amenities: Take advantage of our robust break room, communal spaces, and occasional lunches or treats provided by the company.
Snacks: Our on-site pantry has a wide variety of snacks, ready-to-eat meals, and drinks. Each on-site team member gets a monthly credit to use for the pantry.
Team Connection: Daily in-person collaboration fosters stronger relationships and mentorship opportunities.
Company Culture: Enjoy the energy of a thriving workplace culture—celebrations, recognition events, and spontaneous team moments.
Access to Resources: Immediate access to support teams, leadership, and onsite tools helps resolve challenges quickly.
Professional Development: Participate in live training sessions, workshops, and leadership shadowing.
Immersive Onboarding: Ideal for new team members wanting hands-on training and direct engagement with peers.