Security - Visitor Access Associate - 40hrs

Connecticut Children's • Hartford, CT

4d • Onsite

About The Position

Under general supervision, coordinates and performs a variety of administrative
and operational support 
duties at a visitor information desk located in one of the hospital lobbies to
help ensure a welcoming, safe 
and secure environment in the lobby.  In accordance with HIPAA and CCMC policy, greets, registers and 
provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to 
provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex 
issues.  Collaborates with security staff to assure an orderly and safe environment and actively participates in 
emergency preparedness drills/responses.  Utilizes various computer applications to retrieve information, and 
may prepare various documents, correspondence & reports; establish and maintain information desk filing

Responsibilities

• Coordinates and performs a variety of administrative and operational support duties at a visitor information desk.
• Greets, registers, and provides visitors with information and directions.
• Answers telephone and directs calls.
• Utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues.
• Collaborates with security staff to assure an orderly and safe environment and actively participates in emergency preparedness drills/responses.
• Utilizes various computer applications to retrieve information.
• May prepare various documents, correspondence & reports; establish and maintain information desk filing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees