Security Supervisor MCC Command Center - 35769

Harvard • Manhattan, NY

9d • $31

About The Position

Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

Requirements

• State or municipality mandated security officer licenses
• Candidates should possess some of the following verifiable experiences; Advanced education degree
• Criminal Justice degree or law enforcement related degree
• 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills
• Excellent time management skills and the ability to prioritize and problem solve
• Good computer skills including Microsoft Office

Nice To Haves

• Additional knowledge within a computerized scheduling operating system is helpful

Responsibilities

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
• Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
• Maintain up to date and accurate timekeeping systems and records for staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
• Provide immediate response to emergencies and issues that arise
• Follow and coordinate established emergency response, action planning and procedures
• Maintain 24 / 7 availability and to the customer account(s) assigned
• Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
• Management of compliance and regulatory matters
• Initiate preliminary investigations into incidents
• Prepare reports on accidents, incidents, and suspicious activities, as required
• Prepare required weekly, bi-weekly and monthly manager reports
• Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
• Assist to lead in the procurement process and maintenance of uniforms and equipment
• Maintain professional working relationships with local, state, and federal law enforcement agencies
• The essential duties and responsibilities may differ by customer location assigned

Benefits

• Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees