Ticket Supervisor - Command Center

Aspen Skiing Company•Snowmass Village, CO

About The Position

The Command Center Supervisor will lead a team and operate a centralized Command Center (CC) supporting gate operations across all four mountains. The CC will serve as the nerve center for real-time gate monitoring, communication, and incident response, boosting coordination, efficiency, and visibility across departments while enhancing the guest experience. This position reports to the Director of Operations. Applications for this role will be considered on a rolling basis. The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
Minimum one season as a Mountain Sales Supervisor
Minimum of one year experience using point-of-sale (POS) systems required
Previous experience in a supervisory or lead role within a guest service or sales environment preferred
Proven ability to make fast, informed decisions while managing multiple priorities
Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions
Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service
Money handling experience with US currency required ensuring accuracy and trust in guest transactions required
Basic understanding of point-of-sale (POS) systems required to facilitate quick and accurate sales processing
Strong written and verbal communication skills required to engage guests effectively and collaborate with team members
Attention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracy
Ability to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flow
Ability to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goals
Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty
Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Nice To Haves

Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service
Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty
Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery

Responsibilities

Real-time monitoring of infrastructure, gate operations, and loss prevention
Streamline internal/external communications
Centralize incident management and escalation
Operational reporting and dashboard insights
Emergency coordination during outages or peak activity
Centralized project center, to include and not limited to:
Underground/Fraud mitigation and collaboration
Third party Season Passes (TMC + IKON internal processes/coordination)
HR Pass Termination lists
Merge projects
Chamber processing and Audit
Workstations, real-time data systems, integrated monitoring tools, communication, and alerting platforms (e.g., camera feeds).
Other duties as assigned