Security Supervisor MCC Command Center - 35769

Harvard Protection Services, LLC•New York, NY

28d•$31

About The Position

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.” Job Summary: Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned. Essential Duties and Responsibilities A true Leadership and Difference making position Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work Maintain up to date and accurate timekeeping systems and records for staff Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision Provide immediate response to emergencies and issues that arise Follow and coordinate established emergency response, action planning and procedures Maintain 24 / 7 availability and to the customer account(s) assigned Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s) Management of compliance and regulatory matters Initiate preliminary investigations into incidents Prepare reports on accidents, incidents, and suspicious activities, as required Prepare required weekly, bi-weekly and monthly manager reports Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications Assist to lead in the procurement process and maintenance of uniforms and equipment Maintain professional working relationships with local, state, and federal law enforcement agencies The essential duties and responsibilities may differ by customer location assigned About Harvard Protection Services: Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers. Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities

Requirements

State or municipality mandated security officer licenses
Advanced education degree
Criminal Justice degree or law enforcement related degree
3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills
Excellent time management skills and the ability to prioritize and problem solve
Good computer skills including Microsoft Office
Additional knowledge within a computerized scheduling operating system is helpful

Responsibilities

Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
Maintain up to date and accurate timekeeping systems and records for staff
Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
Provide immediate response to emergencies and issues that arise
Follow and coordinate established emergency response, action planning and procedures
Maintain 24 / 7 availability and to the customer account(s) assigned
Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
Management of compliance and regulatory matters
Initiate preliminary investigations into incidents
Prepare reports on accidents, incidents, and suspicious activities, as required
Prepare required weekly, bi-weekly and monthly manager reports
Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
Assist to lead in the procurement process and maintenance of uniforms and equipment
Maintain professional working relationships with local, state, and federal law enforcement agencies