Security Report Writer

Rio Hotel & Casino Las Vegas•Las Vegas, NV

About The Position

Join our team at Rio Las Vegas, where innovation and unparalleled hospitality create a dynamic workplace. We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. Join us as we transform this iconic property and its bright future.

Requirements

Excellent customer service skills with a focus on professionalism and positive client interactions
Organizational and time-management skills
Analytical abilities
Exceptional attention to detail
Interpersonal skills
Advanced computer skills, with an aptitude to learn new systems and procedures
Knowledge of incident management systems
Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
Must be able sit for extended periods of time
Must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

Previous experience working in a similar resort setting

Responsibilities

Respond to calls for service to gather all pertinent information related to the creation of a report.
Strong interpersonal skills and a friendly, solution-oriented approach
Be able to effectively communicate with Members of Security and Management.
Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
Makes chip fills, jackpot verifications.
Maintains accurate and detailed logs and records of security incidents.
Regularly provide escorts of money and people in money-handling positions.
Provides first aid, including CPR when necessary.
Patrols all sections of property to identify safety hazards and areas of vulnerability.
Interviews, investigate and document all applicable incidents in accordance with company policy.
Assist with Lost and Found Inquiries
Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
Report Writers may be required to call previous guests to gather information via telephonic report.
Enforces all company policies and procedures.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Be in an assigned area by designated time, with company issued equipment, ready to work.
Report Writers, like all other Security Personnel, will interact with guests and employees in a positive manner.
Understand and perform duties of assignment.
Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
Submit assigned reports as directed.
Other job related duties