Security/Reception

Preventive Measures•Bethlehem, PA

12d

About The Position

The Security/Reception role serves as the first point of contact for residents, families, visitors, and staff, while ensuring the safety and security of the facility. This position combines front-desk reception duties with security responsibilities, maintaining a safe, welcoming, and structured environment for residents, particularly those with memory or behavioral care needs.

Requirements

High school diploma or equivalent required; additional training in security, healthcare, or related fields preferred.
Experience in security, reception, healthcare, or memory/behavioral care environments preferred.
Knowledge of basic safety, emergency response, and visitor management protocols.
Ability to remain calm under pressure and respond quickly to emergencies.
Strong communication, interpersonal, and observation skills.
Understanding of confidentiality and HIPAA regulations.
Ability to stand, walk, and move throughout the facility for extended periods.
Ability to lift or assist residents as needed (up to [X] lbs).
Exposure to residents with cognitive impairment, behavioral challenges, or medical needs.
Ability to respond quickly to alarms, emergencies, or unsafe situations.

Responsibilities

Monitor entry and exit points to prevent unauthorized access and ensure resident safety.
Conduct regular rounds of the facility to ensure doors are secured, resident areas are safe, and any hazards are reported.
Respond promptly to emergencies, alarms, or behavioral incidents according to facility protocol.
Assist in managing residents at risk of wandering or unsafe behaviors, coordinating with staff to maintain a secure environment.
Document incidents, safety concerns, or security breaches accurately and promptly.
Maintain compliance with local, state, and federal safety regulations, as well as facility policies.
Greet residents, families, visitors, and vendors in a professional, courteous, and calm manner.
Answer phones, route calls, and provide information in a clear and compassionate manner.
Manage visitor logs, sign-ins, and access badges while maintaining privacy and security protocols.
Assist with general administrative tasks such as filing, scheduling, or correspondence as needed.
Maintain an organized and welcoming reception area appropriate for a memory-care environment.
Use dementia-friendly communication techniques with residents, providing reassurance and redirection as needed.
Recognize behavioral changes, agitation, or distress and report promptly to nursing or supervisory staff.
Support residents with safe movement throughout the facility, assisting when behavioral or cognitive challenges arise.
Promote a calm, structured environment to reduce resident stress and overstimulation.
Work closely with nursing, administrative, and activity staff to ensure a coordinated approach to resident safety and care.
Provide timely reports and updates to supervisors regarding safety concerns, visitor activity, or unusual incidents.
Participate in team meetings, safety drills, and training as required.