Security Operations Supervisor - Days

VCU Health•Richmond, VA

1d•Onsite

About The Position

The Security Operations Supervisor oversees and supervises the daily operations of the Security Division. This role provides oversight of shift supervisors and Behavioral Specialists, involving interaction and coordination with clinical leadership in all areas where Behavioral Specialists are assigned. The Security Operations Supervisor is responsible for scheduling Security Supervisors and Behavioral Specialists, tracking data related to daily reports for Environment of Care, operations, and key performance indicators for the Division. This role also immediately addresses, mitigates, and resolves any ongoing risks that impact patient/staff safety. The Security Division provides security services to the Virginia Commonwealth University Health System, its hospitals, and outpatient clinics by courteously assisting staff, visitors, and patients while enforcing rules and regulations to promote a safe healthcare environment for an assigned shift. VCU Health is committed to inventing better care through discovery, research, and collaboration, offering a comprehensive system of care including an academic medical center, a Level I trauma center, one of only two NCI-designated cancer centers in Virginia, the region’s only full-service children’s hospital, and more than 800 physicians in 200 specialties.

Requirements

Valid Virginia Driver’s License and acceptable driving record that reflects safe and lawful motor vehicle operation
Minimum of five (5) years of security, management or law enforcement work experience
High School Diploma or equivalent

Nice To Haves

Seven (7) years of security, public safety or law enforcement work experience
Two (2) years of crime prevention, community services, and/or instructor work experience and experience developing and managing crime prevention and community functions
Previous supervisory work experience
Associates Degree in Criminal Justice or related field or completion of a Police Academy Program

Responsibilities

Oversees and supervises the daily operations of the Security Division
Provides oversight of shift supervisors and Behavioral Specialists
Interacts and coordinates with clinical leadership in all areas that Behavioral Specialist are assigned
Oversees scheduling for Security Supervisors and Behavioral Specialists
Tracks data related to daily reports for Environment of Care, operations and key performance indicators for the Division
Immediately addresses, mitigates and resolves any ongoing risks that impact patient/staff safety
Oversees and directs the daily operations of assigned security shift
De-escalates agitated patients, both individually and as a member of a team
Prevents potentially risky and/or violent situations
Supervises the entire operation of the security staff on one of the shifts