Security Operations Specialist

OWL Services • Montgomery, AL

4d

About The Position

The Security Operations Specialist/Video is responsible for providing support to company field technicians and customers via telephone, remote services solutions, and email. Support is provided for Digital Video Recorders (DVRs); IP and analog cameras; and, Business Intelligence Solutions. This is a fast-paced job that requires attention to detail with minimal guidance, once training is complete.

Requirements

• Three-five years of computer hardware/network troubleshooting experience, and can demonstrate these abilities.
• Basic knowledge of networking (i.e., program IP addresses, Subnet Masks, and Gateways).
• Ability to troubleshoot the Windows OS.
• Ability to diagnose computer hardware and software related problems remotely, and have the ability to confer this information to employees and customers.
• Must possess good communication skills, both verbally and written

Nice To Haves

• Prefer the ability to set up and program CCTV DVRs, HVRs, and NVRs.
• Prefer the ability to set up and configure various types of analog and network-based cameras.
• Prefer the ability to troubleshoot connections issues, focusing, and lens configuration of analog and network based cameras.
• Background in one or more of the following fields is a plus: video surveillance, networking, and computer repair.

Responsibilities

• Provide technical support and assistance to both OWL personnel and OWL customers.
• Support the customer by monitoring and maintaining OWL-installed equipment at customer sites.
• Ensure proper configuration, maintenance, and monitoring of customer DVR and security cameras.
• Evening and weekend on-call duties are required.
• Perform other duties as assigned.

Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed