Security Operations Specialist

Ensono•Kings Mountain, NC

47d•$17 - $30

About The Position

The SOS position is comprised of shift work (off hours to include weekends and holidays) and is responsible for general security operations at the local data center to include physical security applications and systems and devices; conducts day-to-day activities involving access control administration, including access badge processing of employee, contractor, visitor control; conducts inspections and inventories audits security devices and assets; daily visitor log maintenance; managing assigned tickets; reporting security device faults; reporting of security incidents; and the escalation of critical events: activate remote access, independently make security related decisions; assist security operations in emergency situations and backfill duties of other SOS when needed temporarily to meet coverage requirements. Supervisory Responsibilities SOS position does not have direct reports but may mentor less experienced associates in the role.

Requirements

Basic computer skills and experience (Microsoft Word, Email management, data entry)
General knowledge of access control and CCTV systems
Strong written and oral communications skills
Strong interpersonal and customer relations skills with the ability to effectively interact with peers, customers, and vendors
Calm under pressure to respond to emergency situations

Nice To Haves

High school diploma or equivalent combination of education and experience
Security guard training certification preferred
1-2 years’ prior experience working in security preferred

Responsibilities

Front desk data center security operations, to include access control and CCTV monitoring, and administrative support of processing requests for access
Badge administration to include issuing of Temporary access badges
Perform security rounds (physical check) of the data center facility
Critical alarm monitoring, emergency responses and critical event escalations
Ensure Security Operations Center (SOC) business function is maintained to standard, policy and procedure and provide an excellent Customer experience
Conduct daily inspection of Physical Security assets, devices, and systems
Serve as the data center primary point of contact for all reported Physical Security incidents, critical events, and asset impairments within the data center
Ensure all Physical Security systems are functioning properly and attempt to resolve any failures or issues through proper reporting and coordination with security maintenance vendors when required
Investigate and escalate reported access issues
Ensure all required security logs, inventories, and inspections are maintained for audit compliance (NIST, PCI, SOC12, ISO) of related Physical Security controls
First responder to emergency situations; contacts 911 when appropriate
Reports suspicious activities to local authorities
Administrative support for the department
Participates in required training
Adheres to policies and procedures
Various other duties and responsibilities as needed and assigned

Benefits

Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Depending on location, ability to take advantage of fitness centers
Flexible work schedule