Security Operations Specialist I

NextEra Energy

About The Position

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. Qualifying candidate should have 3-5 years’ experience in a command center, control center, operations center or emergency dispatch environment, prior law enforcement, military, or other relevant security experience. Strong personal computing skills are a must, to include Microsoft Office related programs, familiarity with Internet, databases, and networks. Good organizational skills, with an emphasis on multi-tasking and the ability to maintain a professional demeanor and sound judgment under stressful situations while clearly and accurately communicating incident specific details in both written and verbal formats. The position requires shift work, rotating shifts (shifts change every 6 months). Job OverviewUnder limited supervision, employees in this role provide communications, command, and control functions for the 24/7 Security Operations Center (SOC) including access control, alarm monitoring, and assessment, dispatch and communications, emergency response, and critical incident management. This position directs and staffs an assigned team of security personnel to carry out daily department operations. In this role, the employee executes company or business unit specific emergency notification system (ENS) scenarios and reviews department processes and procedures. In the absence of the SOC Manager, this position may supervise and direct shift activities and oversee shift scheduling.

Requirements

High School Grad / GED
Experience: 3+ years

Nice To Haves

Experience: 3+ years military, law enforcement, security, control center, or emergency dispatch strongly preferred
The Monitoring Association (TMA) Certification Operator Level 1 or must be completed within one year of hire

Responsibilities

Monitors operations center systems for functionality and status and conducts basic troubleshooting and assessment before escalating problems to the systems support team
Works with systems and physical security specialists to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity
Monitors and ensures full NERC CIP compliance relative to access control issues and documents any physical access to and from NERC CIP critical sites
Ensures proper notification and coordination for cyber incident reporting, business continuity, serious incidents, and storm-related activities
Manages access control issues including the processing of employee and contractor identification badges and access authorization
Prepares written documentation on technical problems, security incidents, front-line investigative issues, and security-related matters
Administers contractor workforce database and coordinates contract security officer activities
Acts on customer service calls and either resolves them or refers issues to the appropriate party
Functions as a command and control liaison during incidents and communicates status to response members, senior management, and others involved
Completes assigned security special projects, contributes to the development of internal policies and procedures, mentors and trains new team members, and provides input to security operations management on operations and processes for the SOC
Performs other job-related duties as assigned