Security Operations Manager

Allied Universal•Augusta, GA

7d•Onsite

About The Position

Allied Universal® is hiring an Operations Manager. As an Operations Manager in the Augusta area, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. Compensation & Benefits: Salary is $45,205 annually Full Time, in office position (Not Remote) Benefits are offered to full-time employees Medical/Dental/Vision coverage Free employee life insurance Paid employee training and development 401K Employee assistance programs Paid holidays and flexible PTO (Paid Time Off) Great company culture and work/life balance

Requirements

High School diploma or equivalent
Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of five (5) years of experience in the private security industry
Minimum of two (2) years of experience in security management
Minimum of two (2) years of experience driving operational goals and metrics
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting.
Ability to interpret simple financial data and use it to support decision-making
Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures
Excellent oral and written communication skills
Highly proficient project management skills; effective planning and organizing, innovative problem solving skills
Proficient computer skills
Demonstrated leadership skills consistent with managing across a matrixed organization

Nice To Haves

Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation

Responsibilities

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training, and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Ensure consistent security officer service delivery across multiple site locations
Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
Manage projects involving security system installations, upgrades, and service work
Coordinate with security integrators providing services to our customer
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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