Security Operations Manager

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

Responsible for the successful overall daily operations of the Security Department, in accordance with established company policies, procedures and objectives. Duties may also include decision-making in absence of the Director of Security or Vice President of Corporate Security Operations, act as a liaison between Shift Managers, Supervisors, Officers, Ambassadors, and the Director of Security or Vice President. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s Internal Control Standards in order to ensure the protection of guests, employees’ and company assets. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation. 2. Exhibit sound decision making attributes, motivate team members and exhibit effective supervisory skills in managing the Security Department and its personnel. 3. Ensure that team members abide by all internal controls, policies and procedures during all shifts and that the Security Department is operated efficiently to ensure protection of assets, employees and customers. 4. Oversee team member satisfaction by ensuring two-way communication, training, schedules, payroll, development plans and timely performance appraisals. 5. Ensure effective recruitment, hiring, training, recognition, coaching, terminations and other personnel issues. 6. Oversee schedules to ensure that weekends and critical periods have adequate staffing and overtime is kept at a minimum. 7. Adhere to all department/company policies and procedures. 8. Shall oversee the coordinating and scheduling of interviews. 9. Oversee that all shift forms, activity reports and shift payroll are completed in a timely manner and distributed to appropriate personnel. 10. Communicate regularly with Shift Managers and Supervisors and assist them with departmental personnel issues. 11. Maintain a current understanding of all policies and guidelines regarding Information Security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 12. Provide exceptional guest service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 14. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 15. Attend all necessary meetings. 16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or its equivalency required.
Must have four (4) years of leadership experience within a relevant field (Security, Hospitality, Law Enforcement or Military). Must have two years of experience working in a Class III gaming environment.
Must be able to use approved software programs for Security Shift Manager Duties (payroll software, programming access for access control, etc.) as well as duties listed for Security Supervisors, Security Officers and Security Ambassadors.
Must possess an understanding of legal ramifications and implications of various team member and customer actions.
Must possess ability to instill a sense of pride and personal responsibility in team members.
Must have proven customer service experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.
Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Must possess excellent communication skills.
Ability to write Standard Operating Procedures, routine correspondence and to speak effectively to the public, employees and guests.
Must have the ability to deal effectively and interact well with internal and external customers.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Nice To Haves

Preference will be given to candidate with a Bachelor’s degree or above in Criminal Justice, Justice Studies or Business Management or other related field.

Responsibilities

Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
Exhibit sound decision making attributes, motivate team members and exhibit effective supervisory skills in managing the Security Department and its personnel.
Ensure that team members abide by all internal controls, policies and procedures during all shifts and that the Security Department is operated efficiently to ensure protection of assets, employees and customers.
Oversee team member satisfaction by ensuring two-way communication, training, schedules, payroll, development plans and timely performance appraisals.
Ensure effective recruitment, hiring, training, recognition, coaching, terminations and other personnel issues.
Oversee schedules to ensure that weekends and critical periods have adequate staffing and overtime is kept at a minimum.
Adhere to all department/company policies and procedures.
Shall oversee the coordinating and scheduling of interviews.
Oversee that all shift forms, activity reports and shift payroll are completed in a timely manner and distributed to appropriate personnel.
Communicate regularly with Shift Managers and Supervisors and assist them with departmental personnel issues.
Maintain a current understanding of all policies and guidelines regarding Information Security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional guest service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.