Security Operations Center (SOC) Lead

Lucas Museum of Narrative Art•Los Angeles, CA

2d•$67,000 - $76,000•Onsite

About The Position

We are seeking an experienced Security Operations Center Lead to manage our SOC team in protecting the museum's collections, visitors, and staff through strategic oversight, incident management, and operational excellence. This leadership role requires someone who can effectively manage a team of SOC Operators, optimize multi-system monitoring operations, develop and enforce standard operating procedures, and understand automated workflow logic to ensure comprehensive security coverage while balancing institutional security needs with visitor experience and the museum's educational mission. This position is based in the museum's Security Operations Center with responsibility for 24/7 operations. While primarily working standard business hours, the role requires flexibility to respond to emergencies, cover operational gaps, and maintain presence during high-activity periods including exhibition openings, special events, and institutional functions. The position requires occasional evening and weekend work. The lead must be available for emergency callback and incident response outside normal working hours. The supervisor must demonstrate sound judgment in an environment where security decisions directly impact irreplaceable cultural treasures, visitor safety, and the museum's reputation and educational mission. This position reports directly to the Security Manager.

Requirements

Minimum 5 years of progressive experience in security operations, with at least 2 years in a supervisory or management role
Extensive experience operating in a security operations center or similar multi-system monitoring environment
Experience in a museum, cultural institution, gallery, library, or similar environment with high-value assets and public access
Expert-level proficiency with Lenel OnGuard and integrated security management platforms
Advanced understanding of conditional logic, workflow automation, and system integration architecture
Strong leadership and personnel management capabilities
Exceptional written communication for policy development, incident reports, and executive briefings
Excellent verbal communication and presentation skills for training delivery and stakeholder engagement
Proficiency with data analysis tools and ability to generate actionable insights from security metrics
Project management skills including planning, resource allocation, and execution
Proficiency with Microsoft Office suite and security-specific software applications
Advanced knowledge of security operations center best practices and industry standards
Comprehensive understanding of physical security principles, technologies, and methodologies
Expert knowledge of access control systems, video management systems, and intrusion detection
Knowledge of integration between physical security, cybersecurity, and IT infrastructure

Nice To Haves

Bachelor's degree in criminal justice, security management, emergency management, or related field preferred; equivalent experience may substitute

Responsibilities

Team Leadership and Supervision
Directly oversee the SOC team including security operators and support staff on a 24/7 basis
Assign tasks and schedule personnel to ensure adequate coverage across all shifts
Monitor team performance through observation, metrics analysis, and quality assurance reviews
Provide guidance, coaching, and mentorship to ensure effective operations and professional development
Conduct performance evaluations and provide constructive feedback to team members
Address personnel issues and conflicts in accordance with HR policies and procedures
Foster a positive team culture that emphasizes vigilance, professionalism, and continuous improvement
Policy and Procedure Management
Develop, implement, and enforce security protocols and standard operating procedures for SOC operations
Ensure all security protocols are followed consistently across all shifts and personnel
Review and update SOPs regularly based on operational experience, incidents, and emerging threats
Incident Management and Response
Manage security incidents from initial alert through resolution, ensuring appropriate escalation and response
Make critical decisions during complex or high-stakes security events
Coordinate with law enforcement, fire services, and emergency management agencies during critical events
Conduct post-incident reviews and implement lessons learned to improve future responses
Ensure all incidents are properly documented, analyzed, and reported according to institutional policies
Training and Development
Design and deliver comprehensive training programs for new SOC Operators
Provide ongoing training to existing personnel on best practices, system updates, and emerging threats
Develop training materials, documentation, and standard operating guides
Conduct drills and exercises to test emergency response capabilities
Support professional development and certification opportunities for team members
Systems Management
Oversee operation of Lenel OnGuard and all integrated security management platforms
Evaluate new security technologies and recommend system improvements or upgrades
Maintain accurate and comprehensive records of all security incidents and responses
Ensure all incidents are documented according to policies and legal requirements
Generate regular reports on SOC operations, incident trends, and performance metrics for museum leadership
Analyze security data to identify patterns, vulnerabilities, and opportunities for improvement
Continuous Improvement and Strategic Planning
Identify areas for improvement within SOC operations and develop implementation plans
Implement changes to enhance efficiency, effectiveness, and security posture
Manage SOC budget including staffing, equipment, training, and system maintenance
Develop short-term and long-term strategic plans for SOC evolution and enhancement