Security Operations Center (SOC) Operator
About The Position
We are seeking an experienced Security Operations Center Operator to protect our museum's collections, visitors, and staff through vigilant monitoring and rapid response to security events. Reporting to the SOC Lead, this role requires someone who can effectively manage multiple alert streams in a cultural institution environment, follow established standard operating procedures (SOPs), and understand the logic behind automated workflows to ensure appropriate responses while balancing security needs with visitor experience. This position operates in a 24/7 security operations center within our museum facility with multiple monitoring stations and display screens. The role requires extended periods of sitting with focused attention on computer screens and security monitors. You must be able to maintain alertness during periods of low activity while being ready to respond immediately when incidents occur. The position requires excellent judgment in an environment where the public interacts daily with priceless and irreplaceable objects, and where security decisions must balance protection with the museum's educational mission and visitor experience. This position reports directly to the SOC Lead.
Requirements
- Proven experience working in a security operations center or similar multi-system monitoring environment
- Demonstrated proficiency with Lenel OnGuard access control system, including workflow and automation capabilities
- Experience managing complex access hierarchies for diverse user groups (staff, contractors, researchers, VIPs, vendors)
- Previous experience in a museum, cultural institution, gallery, library, or similar public-facing environment with high-value assets
- Ability to work rotating shifts including nights, weekends, and holidays as part of 24/7 operations
- High school diploma or equivalent required; Associate's degree in criminal justice, security management, or related field preferred
- Advanced proficiency with Lenel OnGuard access control platform
- Understanding of "if-then-else" conditional logic and automated workflow structures
- Ability to operate multiple security management systems simultaneously
- Strong written communication for incident documentation and reporting
- Excellent verbal communication for coordination with staff and emergency personnel
- Ability to follow complex multi-step procedures under pressure
- Customer service skills appropriate to a cultural institution setting
- Typing and computer navigation skills for efficient system operation
- Security operations center protocols and best practices
- Standard operating procedures for incident response and escalation
- Emergency response procedures for various incident types (medical, fire, threat, environmental)
- Documentation standards and record-keeping requirements
- Chain of custody procedures for evidence preservation
- Basic understanding of museum operations including exhibitions, special events, and collection handling
- Maintain focus and alertness during extended periods of monitoring activity
- Rapidly shift attention between different systems and priorities as situations demand
- Recognize cause-and-effect relationships in security system alerts and automated responses
- Remain calm and make sound decisions during high-pressure emergency situations
- Prioritize multiple simultaneous alerts based on severity and museum operational needs
- Recognize when situations require escalation beyond standard procedures
- Adapt to changing conditions during special events, exhibitions, or facility modifications
- Maintain strict confidentiality regarding security protocols and incidents
- Work effectively as part of a team across multiple shifts
Responsibilities
- Monitor multiple integrated security platforms simultaneously including access control, video surveillance, intrusion detection, environmental sensors, and gallery protection systems
- Interpret and respond to system alerts according to established SOPs while considering museum context such as public hours, active exhibitions, and special events
- Execute appropriate response protocols quickly and accurately when security incidents occur
- Escalate incidents to the SOC Supervisor when thresholds are met or situations exceed standard response protocols
- Operate the Lenel OnGuard access control system, video management system, and other systems as necessary.
- Maintain comprehensive documentation of all security incidents, system issues, and response actions in the incident management system
- Participate in shift briefings and handovers to ensure continuity of operations across the 24/7 schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
