Security Officer - Alcatraz Cruises

Hornblower•San Francisco, CA

About The Position

Position Summary: While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot. Company-paid benefits with $0 employee premium Duties and Responsibilities: To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management. Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park. Communicates drop off and pick up policy with bus drivers transporting groups. Helps queue guests into various lines, e.g., tickets, scanners, photos, gate. Provides reports as requested by management, such as daily shift logs, incident reports. Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside. Answer questions posed by guests. Additional job duties as assigned.

Requirements

1 year Customer Service Experience Required
TWIC – Transportation Works Identification Card required, or ability to obtain
Open schedule and ability to work any assigned schedule, including holidays and weekends
Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Nice To Haves

Security Card/ Certification Preferred
Security, Law Enforcement and/or Military Experience Preferred
Excellent Writing, including Report Writing, Skills Preferred

Responsibilities

Ensures safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
Ensures cars using parking lot have authority to do so.
Provides parking information for guests who need to park.
Communicates drop off and pick up policy with bus drivers transporting groups.
Helps queue guests into various lines, e.g., tickets, scanners, photos, gate.
Provides reports as requested by management, such as daily shift logs, incident reports.
Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
Answer questions posed by guests.
Additional job duties as assigned.