Security Officer - Alcatraz Cruises

Hornblower Group Inc.•San Francisco, CA

About The Position

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot. Company-paid benefits with $0 employee premium

Requirements

1 year Customer Service Experience Required
TWIC – Transportation Works Identification Card required, or ability to obtain
Open schedule and ability to work any assigned schedule, including holidays and weekends
Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Nice To Haves

Security Card/ Certification Preferred
Security, Law Enforcement and/or Military Experience Preferred
Excellent Writing, including Report Writing, Skills Preferred

Responsibilities

To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.
Communicates drop off and pick up policy with bus drivers transporting groups.
Helps queue guests into various lines, e.g., tickets, scanners, photos, gate.
Provides reports as requested by management, such as daily shift logs, incident reports.
Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
Answer questions posed by guests.
Additional job duties as assigned.