Security Officer - Hilton - Harrisburg, PA

Hotel Equities•Harrisburg, PA

7h•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Security Officer for the Hilton in Harrisburg, PA. This role is responsible for performing protective and enforcement functions to maintain a safe and secure environment within the hotel. The officer will handle emergencies, address undesired conduct, manage disturbances, and mitigate threats to life and property, all while acting in a courteous and restrained manner.

Requirements

Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas with appropriate training.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.
High School Diploma or equivalent.

Nice To Haves

Prior security, law enforcement or other military experience.

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems.
Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Check employee packages as they exit to ensure no food or Hilton property is being removed.
Screen persons entering this entrance for purpose and authorization.
Receive, record and store lost and found items.
Research and respond to inquirers from guests concerning status of items.
Mail out claimed items to owner.
Provide accurate information to inquirers for directions, hours of operation, etc.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Assist other departments as directed.