Security Officer - Welcome Center Desk

Allied Universal • Berwyn, IL

1d • $19 • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Welcome Center Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer at a busy retail mall location, you will welcome visitors, manage access and/or badges, monitor cameras and alarms, and serve as a calm first point of contact for security-related questions. You will help to deter incidents through high-visibility presence, clear communication with tenants and store teams, and accurate report writing. At Allied Universal, you will grow with a caring culture built on integrity, teamwork, and innovation.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to clients, tenants, and visitors at the front desk by following security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access by greeting and screening visitors, issuing visitor credentials, confirming appointments, and directing guests and/or vendors to the proper retail or mall location.
• Monitor and respond to alarms, radio traffic, and camera feeds as assigned, and report unusual activity to management in a calm, problem-solving manner.
• Receive and document incidents, requests, and service calls, complete shift activity reports, and communicate updates to on-site personnel and/or local authorities when needed.
• Support loss prevention and customer assistance efforts by maintaining a visible front desk presence, answering questions, and helping to deter unwanted activity through observation and timely reporting.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED