Security Officer - Visitor Management Desk
About The Position
As a Security Officer - Visitor Management Desk in Phoenix, AZ, you will serve and safeguard clients in a range of industries. As a Front Desk Officer with Allied Universal, you will welcome visitors, manage access control and badging, monitor alarms and cameras, and document incidents while supporting a professional lobby experience. You will collaborate with onsite teams, communicate clearly, and help maintain a strong security-related presence through attentive observation and service. Bring your integrity and customer-first mindset to a role built on teamwork in an agile, reliable, and innovative culture.
Requirements
- Have 2 or more years of security-related experience.
- Be 21 or more years of age.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Access control and/or badge experience is preferred.
- Customer service experience is preferred.
- Alarm panel experience is preferred.
Responsibilities
- Provide customer service to clients, employees, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
- Monitor the front desk area, greet and direct visitors, and support visitor management processes including check-in and/or badge issuance.
- Answer and route incoming phone calls and inquiries, providing clear information and escalating concerns per site-specific policies.
- Help to control access by verifying identification and/or authorization for entry, and documenting arrivals and departures as required.
- Respond to incidents and critical situations in a calm, problem-solving manner, and communicate updates to Allied Universal leadership and/or site contacts.
- Complete required reports such as incident reports, shift logs, and visitor logs in a timely manner, following site-specific documentation standards.
- Observe for unusual activity at the front desk and surrounding lobby area and report concerns according to site-specific policies.
- Support coordination with building management and/or local responders during medical, fire, and/or other emergency events, as directed by site procedures.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
