Security Officer - Visitor Check-In Desk
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Visitor Check-In Desk in Charlotte, NC , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer at a busy retail and mall location, you will be the welcoming first point of contact, supporting a professional, customer-focused environment. You will greet visitors, manage access, answer questions, and document security-related activity while staying alert to changing conditions. With Allied Universal, you will bring an agile, reliable, and innovative approach, acting with integrity and delivering through teamwork in a people-first culture.
Requirements
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Alarm panel experience is preferred.
- Customer service experience is preferred.
- Access control and/or badge experience is preferred.
Responsibilities
- Provide customer service to clients and guests at the front desk by following Allied Universal security-related procedures, site-specific policies, and/or emergency response activities when appropriate.
- Control access to the location by greeting visitors, verifying identification and/or credentials, issuing temporary badges when required, and maintaining visitor and contractor logs.
- Monitor security-related systems at the front desk such as CCTV, alarms, and access control panels, and report unusual activity according to post orders.
- Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to site management and/or emergency services as directed.
- Complete accurate written reports and shift logs, document incidents and customer service interactions, and communicate handoff information to incoming personnel.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
