Security Officer - Main Lobby Desk
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Main Lobby Desk in Boston, MA , you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal at a busy healthcare location as a Front Desk officer, where you will welcome staff and visitors, manage access control, issue badges, monitor cameras and alarms, and document incidents. You will be a visible, customer-focused presence who helps reduce security-related issues through clear communication, quick response, and teamwork. Our agile, reliable, and innovative culture puts people first and leads with integrity.
Requirements
- Have at least 1 year of security-related experience.
- Provide proof of a high school diploma and/or GED.
- Be at least 21 years of age.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Responsibilities
- Provide customer service to visitors, patients, vendors, and staff by carrying out Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities at the front desk.
- Control access at the main entrance by greeting and screening visitors, verifying identification, issuing temporary credentials, and directing authorized persons to the appropriate location.
- Monitor lobby activity, CCTV, alarms, and entry systems from a stationary post, reporting irregular conditions and/or policy concerns to site leadership and Allied Universal supervision.
- Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications, documenting events, and assisting with de-escalation when needed.
- Maintain accurate logs and reports for visitor activity, deliveries, keys and/or badges, and incident details, and communicate updates to internal teams as required.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
