Security Officer - Lobby Concierge
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Lobby Concierge in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Officer at a leading tech and telecom location, you will greet employees and visitors, manage check-in and/or badge access, and support access control and alarm panel response. You will stay highly visible at the lobby post, help to deter security-related incidents through professional presence, and communicate clearly with teams during routine activity and unexpected events. Join Allied Universal to bring integrity, teamwork, and innovative service to every interaction.
Requirements
- Have 1+ years' law enforcement experience or 2+ years' security-related supervisor/manager experience or 3+ years' security-related experience.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Alarm panel experience is preferred.
- Access control and/or badge experience is preferred.
- Customer service experience is preferred.
Responsibilities
- Provide customer service to visitors and employees at the front desk by following Allied Universal post orders, site-specific policies, and assigned security-related procedures.
- Manage access control by greeting guests, verifying identification, issuing visitor credentials, maintaining visitor and delivery logs, and directing individuals to the proper contacts within the location.
- Monitor security-related systems from the front desk, such as alarms, CCTV, and communications channels, and document notable activity according to site guidelines.
- Respond to incidents and critical situations in a calm, problem-solving manner, including initiating notifications, coordinating with on-site teams and/or local responders, and supporting emergency response activities when appropriate.
- Complete shift documentation such as incident reports, access logs, and daily activity reports, and communicate pass-down information to the next shift and/or site leadership.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
