Security Officer - Lobby Concierge
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Lobby Concierge in SPRINGFIELD , MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Officer in a healthcare location, you will greet patients, visitors, and staff while supporting a welcoming first point of contact. You will manage access control, monitor activity from the reception area, respond to calls for assistance, and document security-related concerns with clear communication. At Allied Universal, you will bring integrity, teamwork, and a caring, people-first approach while staying agile, reliable, and innovative.
Requirements
- A guard card/license is preferred.
- Customer service experience is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Responsibilities
- Provide customer service at the front desk by following Allied Universal security-related procedures, site-specific policies, and/or emergency response activities appropriate to a healthcare location.
- Control access to the facility by greeting and screening visitors, confirming identification and/or appointments as required, issuing visitor badges when applicable, and directing guests to the correct department.
- Monitor lobby activity and front desk systems such as phones, radios, cameras, and/or access control panels, and report unusual activity according to site procedures.
- Respond to incidents and critical situations in a calm, problem-solving manner, including summoning medical staff, contacting local responders, and/or completing required notifications.
- Complete shift logs, visitor records, and incident documentation, and communicate relevant updates to oncoming personnel and site leadership.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial Benefits: Participate in our retirement savings plan to invest in your future.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
