Security Officer - Front Desk
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Front Desk in Santa Clara, CA , you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Officer at a leading tech location, you will greet employees and visitors, manage access control and visitor check-in, and respond to security-related concerns with calm, professional communication. You will use a computer and/or tablet to document activity, coordinate with site teams, and support a welcoming lobby experience. At Allied Universal, you will contribute through teamwork, integrity, and a caring culture that puts people first. Position Type: Full Time Pay Rate: $28.90 / Hour Job Schedule: Day Time Mon 07:00 AM - 04:00 PM Tue 07:00 AM - 04:00 PM Wed 07:00 AM - 04:00 PM Thur 07:00 AM - 04:00 PM Fri 07:00 AM - 04:00 PM
Requirements
- At least 1 year of security-related experience is required.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Ability to lift more than 20 pounds is preferred.
- CPR and/or First Aid certification is preferred.
- Customer service experience is preferred.
- Comfortable using a computer or tablet is preferred.
Responsibilities
- Provide customer service to visitors, employees, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
- Greet and screen visitors, manage sign-in and badge issuance, and direct guests to the appropriate contacts within a tech office location.
- Monitor lobby activity and access control points, help to deter unauthorized entry, and report suspicious activity per site-specific escalation guidelines.
- Answer phones and respond to requests for assistance, handling incidents and critical situations in a calm, problem-solving manner while coordinating with on-site contacts and/or emergency services as needed.
- Maintain accurate front desk logs and reports, document incidents and service requests, and communicate updates to the supervisor and/or client representatives.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
