Security Officer Dispatch Operator
About The Position
As a Security Officer Dispatch Operator in Newport News, VA, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join Allied Universal as a Dispatch professional at a dynamic manufacturing and industrial location, where you will monitor activity, coordinate communications, and support timely responses to security-related concerns. In this role, you will help maintain awareness across the site while delivering outstanding customer service. Guided by a caring culture, teamwork, agility, reliability, innovation, and integrity, you will make a meaningful impact every day.
Requirements
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Alarm panel experience is preferred.
- Comfortable using a computer or tablet is preferred.
- Access control and badge experience is preferred.
Responsibilities
- Provide customer service to clients, visitors, and personnel by carrying out site-specific procedures, access-related support, and security-related response activities for an industrial location.
- Monitor dispatch communications, receive and document calls for service, and coordinate the timely routing of security-related incidents, alarms, and requests to the appropriate personnel.
- Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear communication with on-site teams, supervisors, and/or emergency responders as needed.
- Track activity logs, incident details, and status updates with accuracy, helping to support shift handoffs, reporting needs, and ongoing operational awareness.
- Conduct regular and random patrols around the business and perimeter when assigned, while also observing shipping, receiving, parking, and other high-traffic areas for unusual activity.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
