Security Officer - Dispatch Desk Operator

Allied Universal

1d • $23 • Onsite

About The Position

As a Security Officer - Dispatch Desk Operator in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch Officer supporting a fast-paced tech and telecom location. You will monitor alarms and video, coordinate responses, and communicate clearly with on-site teams to help reduce security-related incidents. This role includes logging activity, assisting with access control and badging, and providing a welcoming customer service experience while maintaining a visible presence and conducting routine patrols as needed.

Requirements

• At least 1 year of security-related experience is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR and/or First Aid certification is preferred.
• Being comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.

Responsibilities

• Provide customer service to clients by following site-specific security-related procedures and policies, and supporting emergency response activities when appropriate.
• Operate the dispatch center by monitoring alarms, CCTV, access control systems, and other security-related platforms, and triaging calls for service.
• Receive and relay requests via phone, radio, and/or electronic systems, coordinating responses and communicating clear directions to on-site officers and/or mobile patrol units.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating to client contacts, management, and/or public emergency services as needed.
• Maintain accurate logs and incident documentation, including time-stamped event entries, notifications made, and follow-up actions, supporting shift briefings and continuity of operations.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED