Security Officer - Bank Lobby Desk

Allied Universal•Lockhart, FL

8d•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Bank Lobby Desk in Orlando, FL, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Front Desk Officer at a financial institution location, you will be the first point of contact, welcoming employees and visitors, managing access procedures, and monitoring activity through cameras and desk-based systems. You will document incidents, communicate clearly with teams and on-site partners, and help to support a professional environment through strong customer service. At Allied Universal, you will bring agility, reliability, innovation, teamwork, and integrity to every security-related interaction.

Requirements

Customer Service Experience is preferred.
Guard Card/License is preferred.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Responsibilities

Provide customer service to visitors, employees, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
Control access to the location by greeting entrants, confirming authorization, issuing temporary credentials, and directing guests to the appropriate contacts and/or meeting areas.
Monitor lobby and reception areas for suspicious activity and conditions that may help to deter unauthorized entry, theft, and/or disruptions.
Operate and monitor security-related systems such as cameras, alarms, radios, and access control equipment, and escalate concerns per post orders.
Respond to incidents and critical situations in a calm, problem-solving manner, including contacting appropriate internal personnel and/or emergency services as directed by site procedures.
Maintain accurate front desk logs and incident documentation, including visitor records, deliveries, key control, and other required reports.
Support financial institution protocols by handling sensitive information discreetly and following procedures for restricted areas and controlled materials.
Assist with package and delivery screening and routing, following site procedures for prohibited items and documenting exceptions.
Communicate clearly with client representatives, Allied Universal leadership, and other on-site personnel to coordinate responses and maintain continuity of operations.
Participate in briefings, training, and policy updates as required, and report maintenance issues and other observed hazards through the appropriate channels.

Benefits

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

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