BGW Security Dispatcher

SeaWorld • Williamsburg, VA

16h

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! What you get to do: Answer incoming phone calls concerning general park information, regarding employees, contractors & guests Disseminate park & emergency information to appropriate employees Monitor emergency alarm systems park-wide Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures Maintain confidentiality and professionalism at all times Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support Perform other duties as assigned

Requirements

• High school diploma or equivalent
• At least 18 years old
• Experience in Security and/or Emergency Dispatch environment
• Valid state driver’s license
• Able to complete provided CPR training/certification
• Excellent written and verbal communications skills
• Able to multi-task and adapt to changes in a fast paced work environment
• Able to work indoors with or without A/C for entire shift
• Able to sit for long periods of time
• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays hours

Nice To Haves

• 1 year administrative or related experience preferred
• Possession of a valid state driver’s license preferred

Responsibilities

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests
• Disseminate park & emergency information to appropriate employees
• Monitor emergency alarm systems park-wide
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones
• Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures
• Maintain confidentiality and professionalism at all times
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support
• Perform other duties as assigned

Benefits

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees