Security Dispatcher - Olathe Campus

The University of Kansas Health System•Olathe, KS

1d•Onsite

About The Position

The Security Dispatcher is responsible for receiving emergency calls from the public, employees, and security personnel and relaying messages to security personnel. Monitor security systems and dispatch security to incidents and alarms. Note: 12 hour shifts, will rotate every other weekend

Requirements

High School Graduate or GED
Experience with security or emergency codes
Strong verbal communication and listening skills
Familiarity with telephone systems and radio communication
Ability to remain calm and focused under pressure
Time management skills
Computer skills

Responsibilities

Answer emergency and non-emergency calls from the public, employees, and security personnel.
Relay messages and dispatch personnel and equipment via radio communication.
Maintain clear and accurate communication with security teams and external agencies.
Monitor security systems, including video surveillance and access control systems.
Dispatch security personnel to respond to incidents and alarms.
Monitor security personnel's locations and activities.
Maintain accurate records of all calls, activities, and incidents.
Generate reports related to security operations.
Provide professional and courteous customer service to the public.
Address inquiries and concerns related to security.
Stay up-to-date on current security policies and procedures.
Work with the security team to ensure that all personnel are following protocols.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.