Security Dispatch - Waukesha Memorial - 2nd Shift Part Time 20 hours weekly

ProHealth Care•Waukesha, WI

42d

About The Position

Begin your story with ProHealth Care. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here. Schedule Details: Second Shift with the weekend and holiday rotation. For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas - providing outstanding care across a full spectrum of services. We strive to continuously improve our community's health and well-being by combining skill, compassion and innovation. All members of our team - whether clinical or non-clinical - have a direct impact on the delivering on our brand promise "The Way You Should Be Treated". Employees in our corporate departments are a vital part of our overall success and in turn indirectly help us provide exceptional patient care.

Requirements

High school diploma or equivalent.
At least 1 year of related experience preferred.
Strong verbal communication skills.

Responsibilities

Responsible for the prompt answering of system wide emergent facilities and all security phone calls, local alarms, radio traffic and in person contacts.
Prioritize information, requests, dispatch security and facilities personnel within the necessary timeframes.
Follow-through, confirming matter is resolved.
Dispatch emergent PHC facility calls for service
Provides input to management to establish and implement call escalation procedures
Performs administrative tasks as assigned by the security leadership team
Manage and maintain PHC facilities access control through the BASIS system
Process all approved access ID requests
Monitor/play back video equipment and record DVR
Manage Visitor Pass procedure
Secure, record and maintain patient valuables and the lost and found. Perform follow up as necessary
Report and maintain the security event log
Complete security incident reports in Risk Pro as necessary
Maintain and update Security "White Board" and all other forms of communication and record keeping used in Security.
Monitor severe weather and dispatch as necessary
Respond to customer service problems by personally investigating and resolving such problems with the parties involved, utilizing necessary resources to assure customer satisfaction.
Access Organizational Policies and Procedures via the iNet as necessary to resolve issues and assist staff, patients and visitors.
Exercise independent judgment and discretion for unique circumstances.
Adhere to PHC Security Management Plan and the Emergency of Care (EOC) Standards.