Security Dispatch

Palm Beach Atlantic University•West Palm Beach, FL

2d•Onsite

About The Position

In support of the university’s mission and objectives, the Security Dispatcher manages emergency and non-emergency calls, coordinates responses, and monitors public safety officers.

Requirements

High school diploma, required.
1+ years of related experience in a high-volume office environment, previous multi-phone line-related and working in a PSAP or security call center.
Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
Technology – Strong aptitude to learn new technologies as department processes evolve.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods of time.
Ability to traverse campus and stairs.
Ability to lift/move objects up to 25 pounds.
Ability to operate equipment, AED, fire extinguishers, and other related equipment as required.
Ability to work a flexible schedule to include evening and weekend assignments and any emergencies.
Ability to multitask in a high-stress environment with high-volume phone calls and radio traffic.

Nice To Haves

Public Safety Telecommunicator Certification, preferred.

Responsibilities

Utilizes clear, concise, and consistent excellent communication skills both written and verbal.
Receives emergency and non-emergency calls via telephone and radio systems and analyzes the nature and urgency of each request. Escalating to the appropriate individual or department.
Prioritizes calls, dispatches required units or forwards information to appropriate agencies or departments.
Documents communication activity in automated or manual logs.
Monitors and coordinates Department of Public Safety activities and assignments via two-way radio.
Maintains status and locations of public safety personnel using computers, radio systems, and other equipment.
Stays informed of departmental regulations, policies, and procedures and adapts operations accordingly.
Accesses, enters, and maintains sensitive data and files for investigative purposes or other records.
Monitors and assesses the progress of telecommunication training for new dispatchers or new department members and provides written evaluations as needed.
Checks keys in and out of the key management system and maintains and ensures accurate records within the C.A.D system.
Monitors, reviews, and retrieves footage from the university’s surveillance system.
Ensures the security and confidentiality of information.
Activates the Emergency Notification Network (PBA Alert) when needed.