Security Console Operator
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a Friday and Saturday Night position 16 hrs per week Job Summary Responsible for monitoring security systems, responding to emergencies, and providing assistance to patients, visitors, and staff.
Requirements
- High School Diploma or Equivalent required
- Experience in security operations, preferably in a healthcare or similar setting.
- 1-2 years preferred
- Knowledge of security systems, including CCTV, access control, and alarm systems.
- Familiarity with emergency response protocols and procedures.
- Excellent observation and situational awareness skills.
- Strong problem-solving and decision-making abilities in high-pressure situations.
- Effective communication and interpersonal skills to interact with individuals at all levels, including patients, visitors, and staff.
- Ability to maintain composure and make sound judgments during emergencies or stressful situations.
Responsibilities
- Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to detect and respond to security breaches or incidents.
- Maintain situational awareness by observing video surveillance feeds and monitoring system alerts.
- Document and report any suspicious activities, security incidents, or policy violations according to established procedures.
- Respond to emergency situations, such as medical emergencies, fires, security breaches, or other incidents.
- Initiate appropriate emergency protocols and procedures, including contacting emergency services, notifying relevant personnel, and providing assistance as needed.
- Maintain communication with emergency response teams, providing updates and coordinating efforts to resolve the situation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
