Security Assistant Manager

Nisqually Red Wind Casino•Olympia, WA

About The Position

Assist the Security Manager in operation of the day-to-day Security and department functions. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values : Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Responsible for the overall supervision of the Security Department in the absence of the Security Manager. Assist in the direct supervision and training of Security Shift Supervisors, and indirectly for all Security Officers, Security Dispatchers, Lead Security Officers, and Security Floor Supervisors. Assist with the department’s goal to consistently provide incredible security services to our guests and Team Members, while also promoting their safety.

Requirements

High school diploma or GED certificate.
3 years of guest or public service experience, including a demonstrated ability to oversee guest service operations at a supervisory level, including de-escalating disputes, coordinating with other departments, and ensuring service quality under pressure with professionalism and sound judgment.
4 years in first responder, law enforcement, or security roles. Examples may include casinos or gaming security, large entertainment venues, resort or hotel security, corporate security, transit or airport security, hospital or campus security, or similar work.
3 years of casino security experience at a similarly sized property.
3 years of security supervisory experience managing teams of 20 or more employees, including a demonstrated ability to manage and support supervisory-level staff, including team development, operational planning, cross-shift coordination, and oversight of scheduling, payroll, performance management, and disciplinary processes.
Knowledge in all aspects of security, surveillance systems, safety procedures, emergency response procedures, and training curriculum design and development programs.
Ability to collaborate with senior leadership to align security practices with organizational goals and compliance standards
Demonstrated decision making, organizational, and critical thinking skills.
Ability to safeguard confidential information.
Ability to obtain First Aid/CPR/AED student and instructor certifications.
Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications.
Must have a valid driver’s license and provide a driver’s abstract must not contain any disqualifying events per the NRWC Safe Driver Policy.
Basic math skills.
Advanced report writing skills with strong attention to detail, clear organization of multi-part incidents, and the ability to produce accurate, complete, and professional reports for internal and regulatory use.
Advanced computer skills, including strong skills with Microsoft Outlook, Word, and Excel for data analysis, complex documents, and report creation
Excellent interpersonal skills.
Pass NRWC pre-employment testing, including a typing test at 30 WPM with minimal errors and a basic math assessment
Ability to work any shift including holidays and weekends.
Ability to obtain a Class III Gaming License.

Nice To Haves

Certification in Red Wind’s “Service First” Program.
Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission - Minimum Internal Control Standards for Class II gaming, and casino internal controls.
Security supervisory experience in the gaming industry.
College courses in law enforcement or related field.
Knowledge in the fundamentals of physical and networked access control systems
Experience with medium to high security locks and keys, such as Medeco, ASSA, Abloy, Corbin, Etc.
Bi-lingual.

Responsibilities

Assumes overall managerial responsibility for the department in the absence of the Security Manager.
Maintains Security department policies and procedures.
Oversees the handling, storing, and safekeeping of records, documents, logbooks and Casino assets.
Completes detailed audits and reports as needed to ensure compliance.
Cooperates with the regulatory agency in the investigation of criminal and civil violations and incidents.
Responsible for multiple projects and tasks assigned by the Security Manager to support the overall operations of the Security department.
Acts as the program manager for the Security Department Training Program.
Conducts Security Team Member needs analysis to determine training needs; designs and revises training curriculum and methods to improve effectiveness.
Provides continuing training of security team and other Team Members as needed to ensure the latest techniques for security and emergency and emergency response are integrated into the daily operations, providing the utmost protection of Casino’s assets, including Team Member and guest safety.
Maintains all files related to training and notified Team Members in a timely manner to ensure that they attend required annual trainings.
Assists with installation, troubleshooting, repairing and maintaining access control systems, electronic key systems, locking devices, and related hardware.
Conducts investigations related to lost or missing keys or prox cards.
Oversees staffing and scheduling needs along with the timely completion of department evaluations.
Recommends hiring and discipline within the department to the Security Manager.
Knowledge of the location, operation, and maintenance of emergency equipment that including first aid kits, AED’s fire extinguishers, wheelchairs, etc.
Demonstrate proficiency in the use of all emergency equipment.
Participate and qualify in various instructor level training programs such as First Aid/CPR/AED, and training on how to resolve and handle conflict, defensive tactics, handcuffing, etc.
Participate and qualify in various training programs such as First Aid/CPR/AED, and training on how to resolve and handle conflict, handcuffing tactics, etc.
Participate in the Slot Machine, Table Games drop and Keno-Sportsbooks drop.
Patrol casino, safeguard property assets, and identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity.
Responsible for adherence to safety requirements and OSHA regulations.
Communicate essential information to Dispatchers and Emergency Personnel while maintaining professional composure and using proper terminology and etiquette.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
Paid Time Off
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts