Security Assistant Manager

Seminole Gaming•Hollywood, FL

5d•Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

High School diploma or equivalent required.
One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience.
Security experience may be substituted with law enforcement experience.
Must have industry or job-related knowledge.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
Must be able to communicate with guests and other employees in a positive manner.
Excellent communication and time management skills.
Ability to forecast time management needs.
Ability to read and understand all company policies and procedures.
Must be able to communicate effectively with guests in English.
Must be able to complete standard company forms and reports.
Must be able to read technical manuals.
Must be able to speak to general public and/or groups of individuals.
Must be able to Coach/Counsel team members.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.

Responsibilities

Meets with Security Managers of featured artists to provide information and guidance to the client in order to obtain accurate security measures.
Coordinate all “meet & greet” with artists and oversee security and safety of the artist.
Oversee the distribution of credentials and passes.
Coordinate number of and positioning of all EMS.
Determine placement & monitor all electronic video devices.
Monitor fire alarm system.
Establish & implement emergency evacuation plan.
Provide security for all vendors ie: sales of merchandise, transportation of all money from the sales of merchandise.
Hire new employees.
Train employees: use of radio, physical altercations, verbal altercations, disorderly conduct, guest relations, crowd control, artist escort.
Coordinate all scheduling for security staff.
Develop a plan for each event ie: location of staff, route for artists.
Escort all featured artists to and from the events and maintain security.
Process/ Approve/ Deliver payroll for security.
Coordinate with Seminole Police number of officers needed for each event, as well as report time, duties and location of officers, traffic and police escort of artists.
Coordinate parking of tour buses, trucks, guests.
Handle the distribution of all money for concession stands.
Coordinate security details outside Hard Rock Live ie: Tribal Christmas party, pool functions, Seminole Paradise functions, boxing events, press conferences, special events, etc.
Write reports and document all incidents at HRL.
Supervise approximately 70 employees.
Handle any/all security issues with HRL.
Oversee all performances, ensure the safety of all patrons, guests, employees and anyone associated with and during the events.
Provide security for ticket booth operations ie: coordinate the orderly distribution of tickets to special events.
Oversee placement of all media trucks and equipment to ensure the safety of patrons, guests, employees and artists.