Security Accounts Manager

STRATEGIC SECURITY CORP•Smithtown, NY

1d•$65,000 - $70,000•Onsite

About The Position

As an SSC Security Accounts Manager, you will be responsible for the operational management of assigned client accounts nationwide. You will work virtually from the Strategic Security Corporate Headquarters in Smithtown, NY, while providing superior service, leadership, and client support. Responsibilities include supervising security operations, managing officers and supervisors, coordinating scheduling and payroll accuracy, conducting site visits, ensuring contract compliance, and supporting both clients and employees with professionalism and efficiency. In addition to providing operational leadership, this role will participate in SSC’s G.E.T. Principles Greet, Engage, Thank and maintain SSC’s brand through exceptional communication and client care. Strategic Security (SSC) provides security solutions for the United States Government, Fortune 500 companies, retail, logistics, energy, critical infrastructure, and more. As an Account Manager, you will play a critical role in ensuring high-quality service delivery and client satisfaction across the United States.

Requirements

Must possess a high school diploma or equivalent
Bachelor's degree in Criminal Justice, Business Administration, or related field preferred (or equivalent experience)
Must possess a valid driver’s license
Must meet all state-required licensing or background requirements for supervisory security staff
Verifiable work history if previously employed and must possess one or more of the following:
2+ years of security, law enforcement, military, operations, or facilities management experience (preferred)
2+ years of supervisory, management, or account management experience
Experience hiring, developing, motivating, or directing staff
Experience working in a client-facing role with high communication expectations
Experience with scheduling, payroll, billing, or workforce management systems preferred
Ability to follow detailed procedures and meet tight deadlines
Proficient computer skills including Microsoft Office and workforce management systems (WinTeam, Paycom, HubSpot, Lighthouse preferred)
Effective written and verbal communication skills
Strong active listening and conflict-resolution abilities
Ability to identify critical operational issues and resolve them quickly
Strong attention to detail and organizational skills
Ability to assess situations and make sound decisions
Ability to coach, mentor, and lead staff toward performance goals
Must be at least 21 years old or the minimum age required by the state
Must be a U.S. citizen or legally authorized to work in the United States
Must demonstrate strong interpersonal skills and the ability to communicate cordially with the public
Must be warm, engaging, charismatic, and able to build rapport naturally
Must demonstrate good judgment and a high level of integrity
Must be proactive and able to work independently with minimal supervision
Must be resourceful and able to solve problems without obvious solutions
Must remain composed and positive in challenging situations
Subject to drug screening as permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Major activity: Walking, standing, speaking, listening, observing
Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.

Nice To Haves

Bachelor's degree in Criminal Justice, Business Administration, or related field preferred (or equivalent experience)
2+ years of security, law enforcement, military, operations, or facilities management experience (preferred)
Experience with scheduling, payroll, billing, or workforce management systems preferred
Proficient computer skills including Microsoft Office and workforce management systems (WinTeam, Paycom, HubSpot, Lighthouse preferred)

Responsibilities

Greet clients, visitors, partners, and officers in a warm and professional manner.
Engage by proactively identifying client needs and operational issues before they arise.
Proactively scan for potential risk, staffing shortages, non-billable overtime, compliance lapses, or customer service issues.
Develop rapport with clients and officers by understanding what matters to them and addressing those needs promptly.
Stay current with account activity, crime trends, incident history, client expectations, personnel performance, and contract updates.
Monitor for irregular conditions that may impact operations, safety, staffing, or compliance.
Notify the appropriate internal teams (HR, Operations, SOC, or senior leadership) for escalations or emergencies.
Address officer performance issues, infractions, or violations of SSC policy and ensure proper documentation.
Ensure all client access, schedules, and site instructions are accurate and communicated.
Oversee incident report quality, Lighthouse scans, DARs, pass-down logs, and field inspections.
Investigate and prepare reports on disciplinary issues, staffing concerns, and operational incidents.
Liaise with internal partners, including HR, Operations, Compliance, SOC, and Recruiting.
Guide clients through service updates, contract needs, or changes in staffing or coverage.
Anticipate client inquiries and respond promptly with relevant, accurate information.
Troubleshoot client or officer concerns, relay necessary information to leadership, and ensure follow-up.
Ensure all assigned sites remain professional, well-staffed, compliant, and aligned with SSC standards.
Assist with first-line emergency notifications, escalations, and service continuity issues.
Perform virtual and in-person site visits and inspections as required.
Maintain weekly operational reports, including CompStat, P&L reviews, open-shift reports, and absence trackers.