Sector Lead, Technology

JLL•San Jose, CA

56d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Sector Lead is accountable for developing and implementing a business plan which will grow our business and ensure healthy long-term relationships. Reporting to the Managing Director, the Sector Lead will lead a multi-account team focused on operational delivery and pursue new and expanded business opportunities in the Technology industry. The Sector Lead anticipates client needs and delivers to outperform the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Sector Lead creates and manages high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Technology Division and Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into business opportunities.

Requirements

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, and retaining large teams of talent in a client service environment (preferably outsourced)
Has proactively managed a P&L
Bachelor's degree required, with broad business experience acquired through work, an MBA, or similar post-graduate studies.
Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Financially astute – commercial oriented, strong financial acumen
Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry
Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations

Responsibilities

Exceeding Client Expectations Create the vision of the account plan ensuring alignment of objectives and driving high quality results which helps secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High Performance and Diverse Teams Develop teams with a diversity of experiences through thoughtful and focused talent planning
Build actionable and measurable career development plans for all direct reports
Create an inclusive environment that enables team members to thrive through strong performance
Achieving Financial Results and Contributing to Firm’s Growth Present annual account plans which include key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to budget and identify opportunities to generate additional revenue and margin
Mitigate risk for the firm through contract compliance and operational governance
Drives Future-Ready Business Growth Recognize opportunities for organic account growth, articulate the value proposition, and ensure implementation across the platform.
Proactively prepare for all client renewals - striving for a no bid renewal.
Develop innovative strategies to ensure year-over-year growth on the accounts.
Partner with the Solutions Development team, leverage external networks to further sales and business development efforts.
Support pursuits in the region by providing operational input to the Solutions Development team.
Drive revenue and margin growth across the division, engaging the right cross-functional resources to win
Visible leader at industry events and on social media