Secretary III

UIOWA•Iowa City, IA

About The Position

12-month position. Monday - Friday 8:00 am – 4:30 pm with 30-minute lunch. Occasional weekend and evening hours are required during peak periods of operation. Position Summary: Under general supervision, performs secretarial work such as composing routine correspondence, maintaining records, and obtaining & providing factual information requiring a knowledge of policies & procedures of both the assigned & related work areas. Duties involve the use of personal computers, computer terminals, and a variety of sorfware and/or conventional office equipment with frequent interruptions. High volume of public contact. About the Division of Student Life: The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 14 departments that span from Recreation Services to the office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.

Requirements

Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to four years of full-time employment and includes the use of word processing.

Nice To Haves

Experience leading others and/or supervision of staff
Experience working in a position that requires high volume public contact, multi-tasking and answering multi-line phones on a regular basis involving internal and external customers.
Experience working in a customer service environment.
Excellent verbal, written and interpersonal communication, with the ability to effectively work in collaboration with staff, students and the public.
Demonstrated ability to follow oral/written instructions, collect data, and maintain records.
Demonstrated ability to learn and use technology including email and Microsoft Office products.
Excellent organizational skills, as well as demonstrated attention to detail.
Demonstrated ability to use good judgment.

Responsibilities

Interviewing, hiring, training, and supervising part-time student desk staff
Providing primary clerical support, including desk coverage
Operating office equipment including copy machines, computer, etc., in performance of regular tasks
Composing correspondence within established guidelines
Answering a multi-line phone, screening calls, and taking organized messages
Greeting, assisting, and scheduling appointments and room reservations with the public, students, faculty, and staff
Referring students, public, and staff to proper campus resources
Maintaining records on personnel, student discipline, and financial-related information utilizing software such as StarRez, Maxient, and MAUI, as well as assisting with or performing reconciliation of Transaction Detail Reports (TDR)
Maintaining security and key inventory records of the building, including completing key inventory
Maintaining office supplies
Sorting & filing forms, reports, and correspondence according to departmental policies and procedures
Assisting staff with emergency response procedures & taking appropriate action
Participating in ongoing staff meetings and staff developments
Attending meetings that include one-on-ones with supervisor, weekly Residence Education staff meeting, and participating in Residence Education committees if interested

Benefits

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
Grow professionally with advanced training, leadership development, and tuition assistance.

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