Secretary III

University of Iowa • Iowa City, IA

1d

About The Position

Under general supervision, performs secretarial work such as composing routine correspondence, maintaining records, and obtaining & providing factual information requiring a knowledge of policies & procedures of both the assigned & related work areas. Duties involve the use of personal computers, computer terminals, and a variety of sorfware and/or conventional office equipment with frequent interruptions. High volume of public contact.

Requirements

• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to four years of full-time employment and includes the use of word processing.

Nice To Haves

• Experience leading others and/or supervision of staff
• Experience working in a position that requires high volume public contact, multi-tasking and answering multi-line phones on a regular basis involving internal and external customers.
• Experience working in a customer service environment.
• Excellent verbal, written and interpersonal communication, with the ability to effectively work in collaboration with staff, students and the public.
• Demonstrated ability to follow oral/written instructions, collect data, and maintain records.
• Demonstrated ability to learn and use technology including email and Microsoft Office products.
• Excellent organizational skills, as well as demonstrated attention to detail.
• Demonstrated ability to use good judgment.

Responsibilities

• Interviewing, hiring, training, and supervising part-time student desk staff
• Providing primary clerical support, including desk coverage
• Operating office equipment including copy machines, computer, etc., in performance of regular tasks
• Composing correspondence within established guidelines
• Answering a multi-line phone, screening calls, and taking organized messages
• Greeting, assisting, and scheduling appointments and room reservations with the public, students, faculty, and staff
• Referring students, public, and staff to proper campus resources
• Maintaining records on personnel, student discipline, and financial-related information utilizing software such as StarRez, Maxient, and MAUI, as well as assisting with or performing reconciliation of Transaction Detail Reports (TDR)
• Maintaining security and key inventory records of the building, including completing key inventory
• Maintaining office supplies
• Sorting & filing forms, reports, and correspondence according to departmental policies and procedures
• Assisting staff with emergency response procedures & taking appropriate action
• Participating in ongoing staff meetings and staff developments
• Attending meetings that include one-on-ones with supervisor, weekly Residence Education staff meeting, and participating in Residence Education committees if interested.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees