Seasonal Visitor Services Associate

Fleet Science Center•San Diego, CA

23h•$19 - $19•Onsite

About The Position

The Visitor Services Associate (VSA) supports the Fleet Mission and Visitor Experience Philosophy by greeting visitors, answering questions, and selling tickets and related items to visitors. Cheerfully addresses inquiries and/or problems that may arise with patrons with manager assistance, if needed. This is a seasonal position from March 2026 through August 2026 with hours per week ranging between 12-24 based on operational need. Working for the Fleet comes with some great perks including free access to other Balboa Park museums and the San Diego Zoo, free Fleet Science Center passes to share with friends and family, discounts at the Fleet Cafe and other discounts at vendors around Balboa Park! Come join our team!

Requirements

Six months prior cash handling experience required.
Must possess strong communication skills (verbal and written).
Must possess a professional, positive, “can-do” demeanor and be able to adapt to ever-changing conditions while exhibiting exceptional interpersonal skills and diplomacy with guests and co-workers.
Proven experience handling customer service issues/questions in a professional, timely, and efficient manner.
Strong basic mathematical skills required for cash handling and reconciliation
Ability to count change and balance a cash drawer accurately.
Ability to handle confidential information in a professional manner
Ability to organize time effectively and manage a large number of tasks simultaneously
Availability to work nights, weekends, and holidays
Basic computer skills are required; knowledge of computerized ticketing system a plus.
Can utilize good judgment when making decisions.
Ability to work independently as well as in a team environment.
Available to work nights, weekends, and holidays.

Nice To Haves

One year cash handling experience preferred.
Prior customer service experience in a retail, entertainment attraction, or cultural institution preferred.
Knowledge of Balboa Park, San Diego attractions, and the Fleet Science Center extremely helpful.

Responsibilities

Must acknowledge, smile, and greet all visitors in a warm and welcoming manner immediately upon first encounter.
Provide excellent customer service to visitors in a friendly, professional, and efficient manner.
Will respond to and resolve visitor issues and complaints according to protocol.
Responsible for completing detailed reports, totaling sales and deposits, summarizing types of payments received, and maintaining accuracy with regards to all forms of payment.
Will comply with all transaction procedures and guidelines for cash handling, according to protocol.
Will actively promote Fleet products and memberships, Balboa Park products, and other related products and services. This includes, but is not limited to, offering the sale of a second show (when applicable) as required.
Must stay current, read, and comply with all Fleet-wide and department-wide policies, procedures, and training. Stay current with discounts and promotions communicated through email or printed copy.
Will report, process, and log all lost and found items according to protocol.
Responsible for completing checklists and Monitor Duties as directed by the supervisor.
Assists with loading and unloading of our Imax Giant Dome Theater.
Guiding guests to our ADA viewing areas and scanning film tickets.
May be required to make decisions on late seating of visitors and the timing of shows if a supervisor is not available.
Read and understand emergency plans and execute emergency evacuation procedures according to protocol.
Attend Visitor Experience Training program and other meetings as directed by supervisor.
Provide visitor service coverage at the entrance to the Galleries or at the Theater as directed by supervisor.
Answer incoming calls at the ticket counter according to protocol.
Serves as first point of contact in the absence of the main switchboard in the evening, weekends, holidays, and anytime the offices are closed.
Other duties as assigned by supervisors or management.