Seasonal Usher - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an Usher. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Usher/Usherette assists guests by directing them to the appropriate seating areas and other venue amenities, answers questions about the race track, and helps to solve guest issues as they arise. They also ensure that each guest attending any event held at Oaklawn is welcomed with the highest level of customer service. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Initiates and practices the highest level of guest service by ensuring that new and returning guests are provided with an exceptional experience. Engage in meaningful and personalized conversation while assisting customers in making informed choices regarding their Oaklawn experience. Ensure that guests are welcomed into a clean, safe and professional environment by taking ownership and having pride of the overall cleanliness of your work area. Review and retain information from Oaklawn in order to support and promote all business units by communicating details of marketing promotions and upcoming events. Usher guests to the appropriate reserved seating areas. Monitor the reserved seating section and maintain visibility with guests in order to identify seating concerns and address and resolve issues when needed. Assist in keeping customer seating areas clean throughout shift by assisting Food and Beverage with bussing duties. Enhance the customer experience by building and maintaining positive relationships with season seat holders and other regular guests. Ability to work required overtime. Regular punctual attendance required. Other duties as assigned.

Requirements

Must be at least 21 years of age
High school graduate or GED preferred
Fluency in English both verbal and non-verbal
Able to quickly adapt to changing conditions
Neat, professional appearance with excellent personal hygiene
Ability to maintain a calm, professional and friendly demeanor in all situations
Able to adhere to and deliver Oaklawn's Core Values
Ability to work independently with limited supervision
Ability to use hand held 2-way radio in a professional manner
Able to work in varied weather conditions
Must be able to stand, stoop and walk for long periods of time
Ability to interact with guests and co-workers in a highly collaborative environment
Previous customer service experience required
Must be able to obtain and maintain an Arkansas Racing License

Responsibilities

Assist guests by directing them to the appropriate seating areas and other venue amenities
Answer questions about the race track
Help to solve guest issues as they arise
Ensure that each guest attending any event held at Oaklawn is welcomed with the highest level of customer service
Present a friendly and professional image
Initiate and practice the highest level of guest service
Engage in meaningful and personalized conversation while assisting customers
Ensure that guests are welcomed into a clean, safe and professional environment
Review and retain information from Oaklawn in order to support and promote all business units
Communicate details of marketing promotions and upcoming events
Usher guests to the appropriate reserved seating areas
Monitor the reserved seating section and maintain visibility with guests
Identify seating concerns and address and resolve issues when needed
Assist in keeping customer seating areas clean throughout shift by assisting Food and Beverage with bussing duties
Enhance the customer experience by building and maintaining positive relationships with season seat holders and other regular guests
Ability to work required overtime
Regular punctual attendance required
Other duties as assigned