Usher Part-time, Temporary Assignment

Chapman University Careers•Irvine, CA

About The Position

The Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services. This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.

Requirements

High School Diploma or GED
Ability to provide excellent customer service and keep a calm a professional demeanor.
Excellent verbal and active listening skills and phone etiquette.
Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
Technical skills to learn and use enterprise systems and departmental tools.
Ability to learn and abide by Chapman University and Musco Center policies and procedures.

Responsibilities

Reporting to the Front of House Manager Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms.
Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times.
This position may carry out other duties as assigned.

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