Usher

Milwaukee Brewers•Milwaukee, WI

7d•Onsite

About The Position

As part of the Game Day Operations team, the Usher will provide excellent service to our fans and guests each and every time they come to a ballgame or special event (concerts, etc.) at American Family Field. We have established very high standards that we expect every employee to exemplify. The job entails a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and extremely hot weather. Ushers are expected to serve the guests and many times the duties and responsibilities will prevent the Usher from seeing the ball game.

Requirements

High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience
Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
Must be available to work weekdays, weeknights, and weekends during baseball season
Must be available to work special events including concerts
Must be available to arrive up to three (3) hours prior to game time
Must be able to stand for up to four (4) hours at a time
Must be able to work in all weather conditions
Must be at least 18 years of age

Responsibilities

Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly
Verify tickets and scan for entry
Distribute promotional items to fans and guests, as required
Provide event information and general ballpark directions
Guide guests to ticketed seats, suites, and special access areas within ballpark
Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems. If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event
Ensure fan compliance with American Family Field and MLB policies/procedures
Additional assignments may include Doorway/Stairway Monitor, Smoking Section Monitor, Special Access Area Monitor, Wheelchair Escort, Escalator Monitor, Elevator Operator
Comply with employee policies and procedures, as outlined in Event Staff Handbook