Seasonal Sponsorship Administrator

AFRICA NEW LIFE MINISTRIES INTERNATIONAL • Tigard, OR

27d • Onsite

About The Position

This position works in the U.S. office and is a welcoming point of contact for partners and guests. The Seasonal Sponsorship Administrator is responsible for providing an initial level of support and care for sponsors and donors, including pledge management.

Note: this is an in-person position, reporting to and working from the office daily (weekdays).

The Sponsorship Administrator will participate in the following areas of responsibility:

Requirements

• Excellent interpersonal skills with a strong focus on customer service.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy, especially regarding data entry.
• High comfortability with frequent interruptions.
• Strong organization, documentation and tracking skills.
• Self-initiation with the ability to handle multiple tasks simultaneously and efficiently.
• Data management experience.
• Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook).
• Must agree with Africa New Life’s statement of faith, which can be found here: https://www.africanewlife.org/about-us/#faith.

Nice To Haves

• Bachelor’s degree.
• Database management experience.

Responsibilities

• Provides outstanding sponsor support through education and engagement while collaborating with U.S. and Rwandan staff.
• Manages sponsor accounts and pledges, including maintaining integrity of recurring automatic pledges.
• Answers incoming mainline and direct calls from partners.
• Manages multiple email accounts to support partners.
• Processes and sends all letters from sponsored students to their sponsors and supports volunteers in reviewing letters.
• Onboards new sponsors and educates sponsors in their role.
• Sets up new pledges from sponsorship events.
• Works occasional weekends to support Dream Sundays and other events.
• Works collaboratively in a team environment with a spirit of cooperation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level