Office Administrator (Seasonal)

LeafGuard•East Brunswick Township, NJ

About The Position

Come join the company that is ranked as the #3 company on the Qualified Remodelers Top 500 List for 2024. Climb your career with Leafguard’s team and experience financial growth (you can make over 100k), personal development, and where over 60% of field roles are promotable. We are a military friendly, second chance employer who believes in helping and building talent communities. We have a contagious culture of enthusiasm which is based on positive mental attitude. Leafguard can’t wait to meet you.

Requirements

Delivers on commitments and expectations. Models “Do it Now” mentality.
Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to- day performance that the customer requires. Is polite, friendly, and effective in customer engagements to drive satisfaction.
Communicates clearly and respectfully with teammates and supervisors in both verbal and written communications. Able to discern and use the appropriate method of communication in each circumstance. Uses active listening in understanding message content and point of view.
Contributes to the group’s efforts and steps forward to help as needed. Seeks input from others. Actively participates in building teamwork and supporting all team members.
Drives to do one’s best, encourages others to do so. Makes group members feel as though their contributions are important. Invites input and shares ownership and visibility.
Identifies new opportunities and areas for improvement. Makes suggestions and assists in creating action plans to improve processes. Acts on tasks and challenges.
See’s conflict as opportunities to grow perspective, gain understanding, and collaborate to find a solution. Works out tough agreements and settles disputes equitably and respectfully.

Responsibilities

Lead Processing
Process all sold jobs according to Customer Processing Checklist, including data entry, mailings, missing paperwork, etc.
Process and verify installations according to Customer Processing Checklist, including data entry, finance submissions, mailings, missing paperwork, etc.
Both Sales and Installs must be completed by 5pm the business day following the work-date unless items are missing from the branch.
Verify daily deposits and apply payments into Centah
Run daily finance funding reports and apply payments into Centah
Promptly report all errors of paperwork to General Manager for correction via missing paperwork log
Missing Paperwork log to be updated and cleared daily as sales and installs are processed
Timecards/ Payroll
Confirm receipt of daily installer timecards by 9am branch time
Verify in/out times match what has been reported in Paycom
Verify that reported services, installs, and percentages are correct
Verify timecards are correctly filled out and signed by installer
Enter installer time into Centah
Perform weekly timecard check to confirm hours match in Paycom and Centah as a Pre-Payroll check
Email weekly Pre-Approval questions to branches
Correspondence
Mail out contracts for customers without emails
Mail out customer requested items such as invoices and contracts
Send out AR letters upon Regional OA instruction
Process Check Requests upon Regional OA instruction
Process CC and Finance refunds upon Regional OA instruction
Various admin duties as required by OA and/or OA manager including, but not limited to: Coverage of other locations as staffing requires, running reports, leading meetings as needed, assisting Regional OA in admin tasks related to support of the business