Office Administrator

Compass Health Center•Northbrook, IL

8h•Onsite

About The Position

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role We are seeking an Office Administrator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team. Our location in Northbrook is our first and largest facility and consists not only of our widest variety of programs, but also serves as a pilot site for many of our new treatment offerings. Schedule: 100% on site at our Northbrook, IL location. Candidate will be expected to work an 8-hr shift between the hours of 8:15am to 6:15pm.

Requirements

High school diploma required; Associates degree preferred
1-2 years of customer service experience
Excellent written and verbal communication skills
Strong organization and planning skills; detail oriented
Ability to multi-task in a fast-paced environment
Computer proficiency and ability to learn new software
Conflict resolution and problem-solving skills
Flexible Schedule - Able to work assigned schedule

Responsibilities

Greets and orients all patients, visitors, and staff who enter the building.
Answers incoming calls in a warm and welcoming manner.
Maintains neat and orderly reception area.
Maintains awareness of patients, visitors, and staff who are in the building.
Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
Opens and closes facility in a timely manner in accordance to procedure.
Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
Performs other related duties as assigned.