Seasonal Regional Customer Service Representative - Carbondale

Alpine Bank • Carbondale, CO

12d • $20 - $25 • Onsite

About The Position

General Purpose The Regional Customer Service Representative provides effective customer service by establishing a working relationship with internal and external customers through effective communication. This position travels across various Regional locations as needed. This is a seasonal, non-benefited position. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position. Practices exceptional service with customers using available training programs and measurement tools. Proficiency in teller (deposit processing duties) including cash handling and teller drawer balancing. Uses numerous software applications to accomplish daily tasks with minimal errors. Understands Alpine Bank consumer and business products and services. Completes New Accounts training and opens and/or maintains consumer and commercial bank accounts for Alpine Bank customers. Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security. Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary. Generates correspondence to secure additional customer information to resolve customer concerns. Performs other duties as assigned. Employees are held accountable for all duties of this job.

Requirements

• A customer Service oriented individual.
• Problem solving and analytical ability.
• Good time management skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Good written and verbal communication skills.
• Team player.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
• An entry-level position requiring little or no banking experience.
• Regular and Reliable on-site attendance is required as an essential function of this position.

Nice To Haves

• Bilingual abilities are a plus.
• Some customer service experience a plus.
• Previous cash handling and/or customer service experience preferred.

Responsibilities

• Practices exceptional service with customers using available training programs and measurement tools.
• Proficiency in teller (deposit processing duties) including cash handling and teller drawer balancing.
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Understands Alpine Bank consumer and business products and services.
• Completes New Accounts training and opens and/or maintains consumer and commercial bank accounts for Alpine Bank customers.
• Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
• Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
• Generates correspondence to secure additional customer information to resolve customer concerns.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees